Philippine call center
Call Center Philippines jobs have greatly contributed to the country’s GDP (Gross Domestic Product), amounting to 12 percent. American companies have turned to outsourcing to reduce cost of overhead that can mean savings of up to 30 percent. Now, with the recession, jobs in the states have been dwindling and the American citizens are clamoring for jobs. Government leaders are now enacting laws to bring back jobs they’ve taken for granted. The Arizona law that caused fears of racial profiling will affect Mexicans that have for years been doing the menial jobs nobody wanted to do.
For now, the bill is still a bill and there are conflicting opinions about the bill being passed as a law. So how do we prepare for the inevitable loss of jobs if and when companies start to pack up and leave?
I can only imagine the panic in call center’s agents when they get their two weeks notices. There are, of course, other countries but the American companies would be a major loss to the call center Philippines industry.
The new government should formulate a back up plan to invite foreign investors to the Philippines so call center employees who would be lose their jobs can find employment. It’s also time to help support SME’s that could help employ some of the unemployed. Although employment is the traditional route, the government should initiate a small business loans program that will enable former employees to start their own businesses.
Call center jobs are great for providing employment to a mass number of people. It enables our citizens to stay at home instead of going to other countries and leaving their families. The anti-offshoring bi ll is undeniably a threat to the industry that’s why it’s always smarter to have a back up plan.
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