What the Anti-Offshoring Bill Means to Call Center Philippines

New York State Democrat Charles Schumer’s Anti-Offshoring bill designed to keep American companies from outsourcing call center jobs to foreign companies like India and Philippines is certainly a cause for alarm to lowly agents like me.


Philippine call center

Call Center Philippines jobs have greatly contributed to the country’s GDP (Gross Domestic Product), amounting to 12 percent. American companies have turned to outsourcing to reduce cost of overhead that can mean savings of up to 30 percent. Now, with the recession, jobs in the states have been dwindling and the American citizens are clamoring for jobs. Government leaders are now enacting laws to bring back jobs they’ve taken for granted. The Arizona law that caused fears of racial profiling will affect Mexicans that have for years been doing the menial jobs nobody wanted to do.

For now, the bill is still a bill and there are conflicting opinions about the bill being passed as a law. So how do we prepare for the inevitable loss of jobs if and when companies start to pack up and leave?

I can only imagine the panic in call center’s agents when they get their two weeks notices. There are, of course, other countries but the American companies would be a major loss to the call center Philippines industry.

The new government should formulate a back up plan to invite foreign investors to the Philippines so call center employees who would be lose their jobs can find employment. It’s also time to help support SME’s that could help employ some of the unemployed. Although employment is the traditional route, the government should initiate a small business loans program that will enable former employees to start their own businesses.

Call center jobs are great for providing employment to a mass number of people. It enables our citizens to stay at home instead of going to other countries and leaving their families. The anti-offshoring bi ll is undeniably a threat to the industry that’s why it’s always smarter to have a back up plan.

Learning, the Key to a Better Future

These past months, I have read and noticed the severe change that is happening in the Middle East as well as Africa with regards to their level of education.

I like the fact that despite the wars, famine and poverty they are experiencing, not to mention some cruel and shocking occurrences in their zones, they are not missing out on the development and advancement of education for their youth. Just this summer, around five learning institutions are going to finally experience elearning online.

It’s good that all those children regardless of their situations in life can now be provided with the proper education any normal kid would require. This gives me much hope that everyone in the world is without care with the situation of others. For those people who pushed through with their project in Iran, they may have already planted the seeds of a brighter tomorrow.

And it’s not just kids in Iran, young adolescents are now into computers and elearning online in general. I read that civil awareness was now a very hot topic because it was being promoted and discussed through e-courses. Although I still think that some dark mind may use this for their own cause and benefit, I do hope this means that most of the young men and women are going to be pulled away from the guns of their elders and into the intellectual and peaceful discussion of resolving matters.


e learning development tools

It may sound naïve, but I believe that as long as one person has the capacity to stay calm while speaking his mind in a democratic manner, most of the arguments that we find so polarizing may actually be so trivial, like racism. People by nature are afraid of the things they can not understand or comprehend but, somehow, I still don’t get why people would degrade or even kill other people just because of their primary difference in melanin. Wouldn’t the world be a boring place if everyone was the same?

Education is the key. It’s a good thing that there are still people who are going out of their way just to teach children how to build their own future.

Every Elearning Company Needs Teamwork

Do you ever wonder why so my people emphasize the importance of teamwork in an organization like an elearning company? From our school years up to now, that is during our professional careers, teachers and managers keep insisting that everyone should work as a team to get things done. The reason behind this obsession is that the best values and work ethics are instilled in those who live by the code of teamwork.


e learning software solutions

An elearning company project team is comprised of a lot of individuals with varying personalities, skill sets, strengths, weaknesses and company roles. It is important that all of these people come together under one banner towards a common goal.

But why do we need so many people working together? This is because instructional design for electronic learning courses is not an easy feat. If there is only one person who is responsible for doing everything or if a group of people work separately despite having a shared goal, then expect less than mediocre work that’s useless to anyone who desires meaningful learning experiences. Appropriate delegation, commitment to the tasks at hand, collaboration, cooperation and communication with other team members are all part of a working equation that best describes a happy and fruitful company:

Your Job + My Job + Teamwork = Success

Each job is important for the whole project at hand. How can you produce an elearning course if there is no writer to write content, a graphic artist to design the aesthetics, or a programmer to create the code for the application? It is important that all of these roles function together so that the created output is consistent with the company vision, the principles of proper instructional design, and the needs of the learners of today. Every person must do his or her share, and collaborate with the other members of the team so that resources and time are used well to create a high quality elearning course which can equate to a surge of profits for the company.